Just to be clear. This is my polite approach before going impolite.
Let’s hope Charlie Schaefer and the players wearing Greyson will get wind of the horrible service being delivered by the brand they are promoting.
Let’s see how long it takes NewBound Ventures and Chris Koch to see my messaging.
I just hung up with Maxwell Foley, Senior Design Director, who basically told me good luck but we don’t care about your experience and literally told me to go play some golf and relax
As a passionate supporter of premium golf apparel, I was excited to try Greyson Golf Apparel — a brand that promises luxury, performance, and impeccable craftsmanship. Unfortunately, my experience has been anything but premium. I am sharing my story not out of malice, but in the hope that others will think twice before spending their hard-earned money on a company that, in my experience, fails to deliver both product quality and customer service.
Let me begin with the core of the issue: I spent over $200 on a Greyson sweatshirt, expecting elite quality, durability, and attention to detail — the very things the brand markets itself on. What I received was a garment that was fundamentally defective. The fabric quality was poor and deteriorated quickly. I wasn’t pushing this item to its limits — I simply expected it to hold up to regular wear. For a price tag that competes with true luxury labels, this sweatshirt failed to meet even the baseline expectations of quality.
What turned this from a bad purchase into a deeply frustrating ordeal was Greyson’s response — or lack thereof. When I reached out to the company to share my concerns, I was met not with understanding or accountability, but with dismissal. There was no attempt to make things right. No offer of repair, replacement, or even a genuine apology. It was clear that once the sale was made, their responsibility ended.
At the heart of any luxury or premium brand should be a commitment to its customers. Greyson markets itself to discerning, style-conscious golfers — individuals who are willing to invest in high-end apparel. But what value is there in a brand if it refuses to stand by the quality of its products? Worse yet, how can any company that ignores customer feedback claim to be customer-focused at all?
I’m not here to shame Greyson Golf Apparel — I’m here to advocate for better standards. For $200, a customer deserves not only a quality product but also respectful and effective customer support when something goes wrong. Until Greyson begins to honor its commitments to quality and service, I cannot recommend this brand to others.
To those considering Greyson: Think twice. There are many brands out there that offer better value, better durability, and — most importantly — better treatment of their customers.